Information We Collect
We collect the following types of information to provide and improve the Fami experience:
Information you provide directly
| Data Type | Examples | Purpose |
|---|---|---|
| Account info | Name, email, phone number, profile photo | Account creation and authentication |
| Family content | Photos, notes, tasks, calendar events, messages | Core app functionality |
| Family connections | Family member names and relationships | Group management |
| Support info | Messages sent to our support team | Customer support |
Information collected automatically
- Device info: Device type, OS version, unique device identifiers
- Usage data: Features used, session length, crash reports
- Location: Only if you explicitly grant permission for location-based features
- Push notification tokens: To deliver notifications you request
How We Use Your Information
We use collected information for the following purposes:
- To provide, maintain, and improve the Fami app and its features
- To authenticate your identity and manage your account
- To sync your family's content securely across devices
- To send push notifications and in-app alerts you have enabled
- To respond to customer support requests
- To detect and prevent fraud, abuse, and security incidents
- To analyze usage patterns in aggregate, anonymized form to improve our product
We do not use your personal information or family content to serve targeted advertisements. Fami is a subscription-based service — we are paid by you, not by advertisers.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide you Services.
When you delete your account:
- Your personal profile and family content are deleted within 30 days
- Backup copies may persist for up to 90 days before being purged from backup systems
- Certain data may be retained longer if required by law (e.g., financial records)
- Aggregated, anonymized analytics data that cannot identify you may be retained indefinitely
Security
We take the security of your family's data seriously. Our security measures include:
- Encryption in transit: All data is encrypted using TLS 1.3 when transmitted between your device and our servers
- Encryption at rest: Your data is encrypted at rest on our servers using AES-256
- Access controls: Employee access to user data is strictly limited and logged
- Regular security audits: We conduct periodic security reviews and penetration testing
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and enable device lock on your devices.
Children's Privacy
Fami is designed to be used by family groups and may be used by children under parental supervision. We do not knowingly collect personal information from children under 13 without verified parental consent.
Parents and guardians who create family groups in Fami are responsible for supervising their children's use of the app and managing the content shared within the group.
If you believe we have inadvertently collected data from a child under 13, please contact us at privacy@famiapp.io and we will promptly delete that information.
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your account and associated personal data
- Portability: Request an export of your data in a machine-readable format
- Opt-out of notifications: Manage push notifications in your device settings
- Location opt-out: Revoke location permissions at any time in iOS Settings
To exercise these rights, go to Settings → Privacy → Manage My Data in the app, or email us at privacy@famiapp.io.
Tracking & Analytics
Fami uses AppsFlyer for mobile attribution — to understand how users discover our app — and basic crash reporting tools to improve stability. These tools collect anonymized, aggregated data.
In accordance with Apple's App Tracking Transparency (ATT) framework, we will request your permission before any cross-app tracking occurs. You can change your preference at any time in iOS Settings → Privacy → Tracking.
We do not use advertising SDKs that track your behavior across third-party apps for ad targeting purposes.
International Transfers
Fami is operated globally. Your information may be processed and stored on servers located outside your country of residence, including in countries that may have different data protection laws than your own.
When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, or rely on adequacy decisions where applicable.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us:
- Email: privacy@famiapp.io
- Support: support@famiapp.io
We aim to respond to all privacy-related requests within 30 days.
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via push notification or in-app message. Continued use of the App after changes take effect constitutes your acceptance of the revised policy.